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KMID : 1002520190130020039
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Korean Journal of Health Service Management
2019 Volume.13 No. 2 p.39 ~ p.54
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Hospital Selection Factors and Satisfaction, Intention to Revisit and Recommend by Recognition of Specialized Hospital : Based on Joint Specialized Hospital Inpatients
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Lee JI-Young
Park Young-Hee
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Abstract
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Objectives: This study was performed to investigate selection factors for specialized hospital and to find out the impact of hospital selection factors on satisfaction, revisiting invention and recommendations.
Methods: A survey was performed with 398 inpatients of 4 specialized joint hospital in Busan. Data were collected from August to October 2016 with questionnaires and analyzed using SPSS 24.0.
Results: First, inpatients know that it was a specialized hospital were highly satisfied and willing to revisit and recommend. Second, in hospital satisfaction, influence size was shown in order of specialty factors, service quality factors, physical factors, and accessibility factors. Third, the intention to revisit hospitals was higher in the awareness of a specialized hospital and high satisfied inpatients, and recommendation intend were affected by the higher revisitation intention, the high satisfaction level, and the high professionality level.
Conclusions: All the hospital selection 4 factors for joint specialized hospitals affects satisfaction level which is linked to revisit and recommend. Specialized Hospitals will have to strengthen qualitative management of hospital selection factors to enhance patient satisfaction.
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KEYWORD
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Joint Specialized Hospitals, Hospital Selection Factors, Satisfaction Level, Intention to Revisit and Recommend
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